Privacy Policy

Our Commitments

• We will use the information you give us purely to process your order and keep you informed of our products and services.
• We will never pass on your details, in whole or in part, to a third party.
• We do not store any financial information obtained from our customers.
• Cookies are used in a very limited fashion to control aspects of your visit to our site, in particular the design online feature. No cookie is stored for more than 12 hours.
• All data stored on our databases is held in an encrypted format in line with industry best practices.
• Unless specifically requested, we reserve the right to use images of your badges on our social media sites for marketing purposes and to show prospective clients. We will use discretion when selecting images to protect brand identity, children, and so on, and will instantly remove images upon your request.

More Specifically – GDPR Guidelines

What personal information do we hold about you, and why?

• If you have purchased any products from us, the personal information we hold will include your name, address, and possibly your contact numbers and email address.
• This information is needed to provide you with an estimate or quotation, to issue invoices for goods provided, or because you have directly ordered from us or initiated contact with us.
• We will typically use your email address to contact you regarding your order status, provide updates, and request feedback about our products and services (usually 5–7 days after your goods have been dispatched).

Who do we share your information with?

• Your details will never be shared unnecessarily and will remain under our control and management at all times.
• In some situations it may be necessary to share your personal information with one of our delivery services. Data passed will be limited to what is necessary to complete your delivery.
• We will never sell your data to a third party.

Keeping your information safe

We treat the security of your personal information seriously. All data stored on our servers is kept secured to current PCI standards. A certificate of conformity is available upon request.

How long do we keep your information?

We keep your information only for as long as necessary. If we have entered into a contract with you and received payment for goods or services, it is necessary to retain your information for up to 7 years to satisfy HMRC tax regulations.

Access to Your Information & Other Rights

You have a right to access the information we hold about you and to receive a copy. Please submit your request in writing by post to:

You can also request that we:

• Correct any information you believe is incorrect or incomplete.
• Erase information we hold about you — although please be aware that for legal reasons (tax and accounting as mentioned above) we may be unable to erase certain information.